Understanding Chatbots
Chatbots are computer programs designed to simulate human conversation. They utilize artificial intelligence (AI) and natural language processing (NLP) techniques to interact with users in a conversational manner. Chatbots can be rule-based, following predefined rules and responses, or AI-based, using machine learning algorithms to learn from user interactions and improve over time. Implementing chatbots offers numerous benefits for businesses across industries. They provide round-the-clock customer support, reduce response time, handle repetitive tasks, and enhance customer satisfaction. Chatbots can be integrated into websites, messaging platforms, and mobile apps, making them easily accessible to customers wherever they are.